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FAQ
FAQ
Quality and phone protection
What is a Lici case made of?
The case consists of two layers. The inner layer is soft and silicone-based, while the outer layer is hard and made of durable plastic.
Both layers work together to provide better protection during everyday use.
How does the inner layer protect my phone?
The soft silicone layer absorbs some of the impact when the phone is dropped.
It helps reduce the risk of dents, cracks and damage to the phone’s internal components.
How does the outer layer protect my phone?
The hard outer layer works like a protective shield. It protects the phone from impacts, pressure and scratches.
It also helps make the phone more rigid and reduces the risk of bending.
Does the case protect my phone if I drop it?
Yes. The two-layer construction helps protect the phone during common everyday drops.
The soft layer absorbs the impact, while the hard layer helps spread its force.
No case can guarantee complete protection in every situation, but the right construction can significantly reduce the risk of damage.
Is the case thick and heavy?
The case is more solid than a very thin, single-layer cover, but it is still comfortable for everyday use.
The additional layer provides better protection for your phone.
Does the case fit the phone securely?
Yes. The inner layer fits closely around the phone and keeps it securely in place.
Each case is made to fit a specific phone model.
Does the case protect the sides of the phone?
Yes. The case covers both the back and sides of the phone, including the areas that often hit the ground first.
Print and colours
Can the print wear off?
No. The print is not placed on the outer surface of the case.
The design is placed under a clear protective layer, so it does not come into direct contact with your hand, pocket or other surfaces.
How is the print protected?
The print is placed inside the outer layer of the case.
It is covered by a clear, hard and glossy surface. This means that the design is not directly exposed to rubbing or wear.
Will the print stay clear after long-term use?
Yes. Because the print is protected under the clear top layer, it does not wear off during normal use.
Natural signs of use may appear on the outer surface over time, but the design itself remains protected.
Does the case protect my phone if I drop it?
Yes. The two-layer construction helps protect the phone during common everyday drops.
The soft layer absorbs the impact, while the hard layer helps spread its force.
No case can guarantee complete protection in every situation, but the right construction can significantly reduce the risk of damage.
Is the case matte or glossy?
The case has a glossy finish.
The clear top layer reflects light and makes the colours look brighter and more saturated.
What do the colours look like in real life?
The colours are bright, clear and saturated. The glossy surface makes the design stand out even more.
Small differences between the product and the image may result from your phone or computer screen settings.
Is the design printed on the sides too?
Yes. We use full 360-degree printing, so the design covers both the back and sides of the case.
This gives the phone a consistent look from every angle.
Production
Where are Lici cases produced?
All Lici cases are produced in Poland.
When is my case produced?
We produce each case as soon as we receive the order.
You receive a freshly made product produced especially for you.
Why do you produce cases after receiving an order?
This allows us to offer many designs and phone models while maintaining better control over the quality of every product.
It also helps us avoid unnecessary overproduction.
Does made-to-order production mean a long wait?
No. Our technology allows us to produce each case very quickly.
Even though the product is made after you place your order, we ship it no later than the next business day.
Is every case checked before shipping?
Yes. We check the quality of both the case and the print before shipping.
Delivery
How quickly do you ship orders?
No. The print is not placed on the outer surface of the case.
The design is placed under a clear protective layer, so it does not come into direct contact with your hand, pocket or other surfaces.
When will I receive my order in Poland?
In around 99% of cases, the parcel arrives on the next business day after it has been shipped.
The exact delivery time may depend on the carrier, delivery location and the time when the order was placed.
Do you deliver across Europe?
Yes. We deliver to many European countries.
The list of available countries will appear during checkout.
How long does delivery within Europe take?
Delivery within Europe usually takes between 2 and 4 business days after the parcel has been shipped.
The exact delivery time may vary slightly depending on the country and carrier.
What happens if I place my order during the weekend?
Orders placed during the weekend are shipped on Monday.
Will I receive shipping information?
Yes. Once your order has been shipped, you will receive a confirmation SMS.
If tracking is available for your chosen delivery method, you will also receive a tracking number or link.
Phone models and orders
Which phones are Lici cases available for?
Lici cases are available for selected iPhone 13, 14, 15, 16, 17 series and Samsung S23, S24, S25, S26 series.
You can find the list of available devices on each product page.
Can I change the phone model after placing an order?
Yes. Contact us as soon as possible.
It is easiest to change the model before the order has been shipped. If the parcel is already on its way, you can still exchange the case after receiving it.
Can I change the delivery address?
Contact us as soon as possible.
If the parcel has not yet been shipped, we will try to change the address.
I did not receive an order confirmation. What should I do?
Check your spam, promotions and other email folders.
If you still cannot find the message, contact us and provide the email address used to place the order.
